Welcome to DonnaJane.com.au.
DonnaJane.com.au and its affiliates provide their services to you subject to the following conditions. If you visit or shop at DonnaJane.com.au, you accept these conditions. Please read them carefully. In addition, when you use any current or future DonnaJane.com.au service or visit or purchase from any business affiliated with DonnaJane.com.au, whether or not included in the DonnaJane.com.au Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

ELECTRONIC COMMUNICATIONS
When you visit DonnaJane.com.au or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of DonnaJane.com.au or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of DonnaJane.com.au and protected by international copyright laws. All software used on this site is the property of DonnaJane.com.au or its software suppliers and protected by international copyright laws.

LICENSE AND SITE ACCESS
DonnaJane.com.au grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DonnaJane.com.au. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent ofDonnaJane.com.au. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DonnaJane.com.au and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizingDonnaJane.com.au's name or trademarks without the express written consent of DonnaJane.com.au. Any unauthorized use terminates the permission or license granted by DonnaJane.com.au. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of DonnaJane.com.au so long as the link does not portray DonnaJane.com.au, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any DonnaJane.com.au logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. DonnaJane.com.au does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use DonnaJane.com.au only with involvement of a parent or guardian.DonnaJane.com.au and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. While we try and ensure that all prices on our Web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. DonnaJane.com.au reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant DonnaJane.com.au and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant DonnaJane.com.au and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify DonnaJane.com.au or its affiliates for all claims resulting from content you supply. DonnaJane.com.au has the right but not the obligation to monitor and edit or remove any activity or content. DonnaJane.com.au takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS
DonnaJane.com.au and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

RISK OF LOSS
All items purchased from DonnaJane.com.au are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
DonnaJane.com.au and its affiliates attempt to be as accurate as possible. However, DonnaJane.com.au does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by DonnaJane.com.au itself is not as described, your sole remedy is to return it in unused condition.

OTHER BUSINESSES
Parties other than DonnaJane.com.au and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. DonnaJane.com.au does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY DonnaJane.com.au ON AN "AS IS" AND "AS AVAILABLE" BASIS. DonnaJane.com.au MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.


TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DonnaJane.com.au DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DonnaJane.com.au DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM DonnaJane.com.au ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.DonnaJane.com.au WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting DonnaJane.com.au, you agree that the laws of the Australia, United Kingdom, and the United States without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DonnaJane.com.au or its affiliates.

Please review our other policies, posted on this site. These policies also govern your visit to DonnaJane.com.au. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Here At DonnaJane.com.au, We've Made Our Shipping And Handling Prices And Policy As Fair As Possible, So You Benefit From Our Every Day Low Prices, As Well As The Convenience Of Delivery To Your Door.

Shipping Information

We do our best to make the ordering process as quick as possible. While most orders are shipped within 1 business day, some orders, in rare occasion, may take us up to 10 business days to process (such as when the product is out of stock).

Lost Packages, Courier Claims And Missing Products

Shipping damages and/or shortages must be reported to the carrier and our company within 5 days of delivery. Claims cannot be opened after this time. Products will not be shipped, or replaced until the courier has completed their investigation. Please note that there are no refunds on courier claimed products. Once the investigation is completed the products will be RESHIPPED not refunded. We do not issue cheques or refunds for completed claims. The product, should the claim be granted, will be reshipped to the approved address of the credit card. Please ensure that you have purchased the appropriate insurance for your package. We are not responsible for claims that have been under insured.

Missing products must be reported within 5 days of delivery. Products will not be replaced after this time. We may require pictures of the packaging and the products as they were delivered to be emailed to us. Once we receive these pictures it may be 3-5 days before you will receive a tracking number if it is found that the products were missed. All customers are given a tracking number to follow their package along and this information can be acquired by contacting a representative via email, live chat or telephone. If you see that your package tracking has not been updated in 3 days, it is up to you to inform one of our representatives in order to initiate a trace on the package. If you see that your package has been delivered and signed for and you were not the one to receive it, it is up to you to inform a representative within 2 days of the delivery so that we can start a claim. Please note that the carrier will complete their investigation and products will not be shipped, or replaced until the investigation is complete.

If something be returned to our warehouse, either because a customer refuses the package, or for a return, the customer is responsible for shipping costs. If the package is undeliverable because of an incorrect address, customer not being home, or otherwise, the package will be returned to sender. Shipping costs will not be refunded, and your package may be subject to refund and restocking fees as per the policies of this site.

Return And Refund Policies

Customers accept all terms and conditions prior to purchasing from this site. Please read the terms and conditions prior to ordering as we will not be responsible for customers not reading the conditions before purchase.

If you cancel an order before it is shipped, you will be charged an unrecoverable merchant fee for the cancellation. Normally this is a 4% non-refundable credit card fee, plus 1% refund transaction fee. This can change based on customer's original order. These merchant fees are not refunded to our company by the credit card processor under your cancellation and we will not be responsible for these fees should you change your mind. These fees are applicable to products that have been placed as Prepay Only or Backordered should you change your mind on the order. You will see a detailed account of these refund fees on your refund receipt sent to you by the credit card processor to your email address. To avoid credit card processing fees, you must contact us before it is shipped and ask us do a refund.

If there is a problem with your order and we have attempted to contact you with no response for 3 or more business days, your order will be refunded as per our refund policies posted on this site. We are not responsible for customers entering an incorrect email address at time of purchase, or if your email client routes our messages to a junk or spam folder.

No returns after 5 days from DELIVERY DATE.

20% restocking fee is applicable on all returns or exchanges.

All products purchased through this site are non-refundable. We do NOT repair. We will only replace defective parts. The reason for this is, according to law, we are allowed to only provide "NEW" retail products to our customers and we do not keep any opened item stock. Please be advised that we will not tolerate charge-backs on items that are not returned to our warehouse.

To obtain an RMA (Return Material Authorization) Number, please contact the service department.

No returned merchandise will be accepted without a VALID return authorization number on the shipping label. To obtain an RMA number, the Customer should be prepared to give the following information:

  1. Customer name and address
  2. Serial number of the product
  3. Description of the malfunction or defect, if any
  4. Proof of date of purchase and/or receipt
  5. Specifications concerning model number, and any options, such as colour, optional accessories, etc.

Returned Merchandise For Repair:

Again, we do NOT repair, we only do replacement.

  1. A 1% (of the price of the merchandise) labour charge, plus return shipping charge will be assessed on products or accessories returned for warranty repair.
  2. Return shipments are solely the customers’ liability. If the item was returned to DonnaJane.com.au and it was damaged through the course of its shipment, it is not under DonnaJane.com.au's warranty. However, we still provide the top-class repair service for any such unit will with a fee.
  3. Customer is responsible for shipping / insurance to our warehouse. We are not responsible for returned items lost during shipping. Make sure you have enough insurance coverage.
  4. RMA numbers are valid for no more than 15 (fifteen) days from issue date.
  5. We cannot guarantee that any RMA Merchandise will be delivered on a specific date.
  6. We will attempt to ship RMA Merchandise from Mail-In Service within 5 to 10 working days of receiving the unit.
  7. Repaired Merchandise will be considered abandoned if no contact with the customer can be made within 5 days of receipt. At that time, the abandoned merchandise will become the property of us.
  8. Accessories should not be returned with the repair item. We are not responsible for accessories that are not returned with the repaired merchandise.
  9. Warranty work is provided by the MANUFACTURER and/or their representative directly and not by us.

Merchandise For Refund

  1. All returned merchandise for refund must be in absolute perfect and new condition, in original carton with all manufacturers included accessories.
  2. All clearance and end-of-line products are final sale. No refunds or exchanges are permitted.
  3. Minimum restocking fee is 20% for all returned merchandise.
  4. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
  5. Warranty cards (if initially provided by the manufacturer) must be left blank.
  6. Original merchandise box must not be defaced or altered in any way.
  7. If a product is purchased in new condition and returned in a condition such that it cannot be resold as new ( damaged, scratched, with missing or damaged packaging, and/or missing parts), another 25% refurbishment fee will be applied in addition to the restocking fee.
  8. Merchandise initially returned as defective, whose defect cannot be verified, will incur a restocking fee as well as a freight charge for replacement shipment.
  9. Merchandise initially shipped 'double-boxed' must be returned to us in like fashion.
  10. Shipping charges are not refundable.
  11. Purchaser is responsible for shipping / insurance to our warehouse. We are not responsible for returned items lost during shipping.
  12. Credits will be posted to the appropriate account within 14 days of receipt.
  13. Any freight damaged goods should be reported immediately within 5 days of receipt to carrier. We are not responsible for lost packages. We will submit a claim form within 5 days, as your package is insured. If it is found that the carrier rules in your favour, they will issue a check to replace the missing items, and the product will be reshipped. We do not issue refund checks for missing product. We will replace the merchandise should the carrier rule in your favour.
  14. Customers will receive less than full credit on any merchandise returned to sender as either refused or undeliverable (other than freight damaged goods) due to return shipping charges. NO RETURNS ARE ACCEPTED beyond 5 days from DELIVERY DATE.

Packaging The Item

  1. Use the original box and packaging materials if possible.
  2. If the original packaging is not available use a box that will allow for proper protection. DO NOT use goods package as a return package. Please NOTE under no circumstances damaged original box is accepted.
  3. Include a copy of your invoice/receipt inside the package.

Addressing The Item

The RMA number must appear on the outside of the package or we will refuse to accept the package.

Shipping The Item

  1. You are responsible to pay for the shipping of the unit to us.
  2. We recommend that you insure your package, as we cannot be responsible for any damage to or loss of the unit until it is received in our facility.
  3. We are not responsible for any loss or damage if you do not use a traceable shipping method.

Any questions about this or other policies of the company please feel free to contact us.